Terms & Conditions
At Croft House we pride ourselves in providing a welcoming and relaxing stay for our guests, but, like any other business we do need a few terms and conditions.
Booking Information: Enquiries may be made by telephone, email or our website enquiry form.
Deposits: £50 for a 1 night stay, £100 for 2 nights or more. Deposits may be made by cheque or BACS transfer, further details are provided when a reservation is made. Bookings will be confirmed by email. Deposits are non-refundable, however we will always try and re-let the room and refund deposits when possible. Balance payments are due during or at the end of your stay.
Arrival Time: Check in is between 3pm and 7pm with delicious home made cake and a pot of Yorkshire tea!…or fresh coffee to enjoy in our sunroom overlooking the garden. Should you need to arrive later, that isn’t a problem, just let us know.
On the day of your stay, it’s really helpful if you can text or phone an approximate time of arrival. Telephone numbers are on our website.
Weddings: If you are arriving to attend a wedding, check in can be from 2.30pm or you may consider staying the evening before if you would like a more relaxing start to the day! Let us know your requirements, we will always try to help.
Check out: Check out time on your day of departure is 11am. This allows us enough time to prepare the rooms for future guests.
Cancellations: Please inform us by email should you need to cancel. We accept cancellations up to 14 days before your visit without further charge. For cancellations that are within 14 days of the start of your booking we reserve the right to invoice you for the cost of the accommodation. If you need to cancel your booking during your stay, the total cost will be charged.
Damages: We understand that accidents do happen, please let us know so that we can clean, replace or repair as soon as possible. Any avoidable or wilful damage (we know this is very rare and unlikely) caused to the property or contents, have to be paid for by the guests involved.
Pets: although animal lovers ourselves, we can not accept pets as they would need to stay in guest rooms, this may cause a problem for future guests.
We are a non smoking B&B.
By booking with us you have agreed to these Terms and Conditions.